4/29/2023 0 Comments Video support for docear![]() New support agents need an estimated 8-12 months to become proficient in call center processes. Training customer support personnel is time-consuming and costly. Video recording makes onboarding agents less costly and avoids liability issues Business leaders who recognize the advantages of WFH are investing in a range of technologies and video support software is sure to be high on the list. With video support tools, IT support staff can get a visual of problems that are tough to communicate verbally and employees can get the help they need in a timely and efficient manner as if they were in the office. Staff could lose a whole day of work over a problem that could have been resolved in minutes. ![]() Or, their internet becomes unstable and their internet service provider cannot “have a look” that day. 2 This is good news for staff who prefer working from home, but what about when they need IT support? Perhaps their computer crashes and won’t turn on, but IT can’t understand their problem over the phone or email. More people are moving to WFH and need remote supportĬompared to only 6% before the pandemic, 56% of directly employed service agents continued to work from home (WFH) after many businesses transitioned back to offices. ![]() This article will dive into what we see as the top five reasons why video support is the future of customer service. 1 There is a wide range of reasons why video for customer support is becoming an essential service. Research found that 76% of European consumers plan to use video to contact businesses just as, if not more, often after the pandemic is over. COVID-19 has accelerated the adoption of video tools for customer service. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |